Approved Centre Agreement

ACSGP authorises the Centre, on a non-exclusive and non-transferable basis, to deliver ACSGP-approved training, conduct assessments and, where applicable, undertake activities related to certification within the scope and territory described in the Centre approval notice (Exhibit A). The Centre shall not represent itself as an agent or affiliate beyond this authorisation.

“Learner” means a participant enrolled on a programme; “Certificate” means a credential issued by or under the authority of ACSGP; “IQA” means internal quality assurance; “EQA” means external quality assurance/verification; “Portal” means the ACSGP Centre Portal and associated systems; “Standards” include ACSGP schemes, policies, syllabi and relevant international/national standards referenced herein.

• Approval is conditional and subject to ongoing compliance with this Agreement and ACSGP policies.
• Notify ACSGP in writing within 10 business days of material changes (ownership, key staff, locations, scope, legal/regulatory actions, sanctions exposure).
• Do not expand scope (e.g., new standards/courses) without prior written ACSGP approval.

• Deliver training effectively and in full accordance with ACSGP curricula, minimum durations, learning outcomes and delivery guidance; maintain up-to-date lesson plans and resources.
• Use competent, suitably qualified trainers (e.g., ACSGP-recognised or equivalent) and maintain CPD records (recommended ≥20 hours annually per trainer).
• Provide safe, inclusive and accessible learning in line with UK Equality Act 2010 and US ADA/Section 504 principles, including reasonable adjustments where appropriate.
• Market ethically and truthfully; do not make misleading claims or guarantees of outcomes/certification.

• Conduct fair, valid, reliable assessments aligned to programme criteria; maintain assessor competence.
• Operate IQA sampling/standardisation; cooperate with EQA/verification as requested by ACSGP.
• Retain assessment and quality-assurance records and supporting evidence for at least 3 years (unless ACSGP specifies otherwise).

• Claim certificates only where Learners have been duly assessed and demonstrably meet programme requirements.
• Prevent unauthorised production/alteration of certificates; report suspected misuse immediately.
• ACSGP may suspend, revoke, withdraw or reissue Certificates where issued in error, obtained improperly, integrity is in doubt, or fees remain unpaid.

• Issue management-system certificates only after completion of audits that meet applicable scheme rules and the relevant standard(s); all major nonconformities must be addressed satisfactorily before issuance.
• Support impartiality, competence and consistency; manage conflicts of interest; maintain objective audit evidence and records.
• Apply recognised methodologies for audit time determination, multi-site sampling, integrated systems and surveillance/recertification schedules; adhere to timelines.

• All invoices are payable within 3 calendar days of the invoice date unless otherwise agreed in writing.
• Non-payment may result in Portal access suspension and certificate suspension/revocation, and ACSGP may withhold verifications; reasonable late-payment interest and recovery costs may apply.
• Fees are payable without set-off (save as required by law). The Centre is responsible for applicable taxes and transaction charges.

• Use ACSGP name/marks only as authorised and only for approved offerings; follow ACSGP brand rules.
• Do not use the ISO name/logo or imply ISO endorsement; do not apply certification marks to products or in a misleading manner.
• Cease use immediately upon suspension/termination or where scope changes remove entitlement.

• Prohibit and promptly report malpractice/maladministration (e.g., falsification, bribery, cheating, issuing certificates without valid assessment/audit, misrepresentation of status).
• Cooperate with ACSGP investigations; implement corrective actions within stated timelines.
• Confirmed cases may lead to suspension/termination, certificate revocation, stakeholder notifications and cost recovery.

• Maintain accurate, complete and secure records (delivery, assessment, IQA/EQA, certification, audits) for the required retention period (normally ≥6 years) and in a retrievable format.
• Implement document control for current versions of policies, curricula and forms used in delivery.

• Process personal data lawfully, fairly and transparently in accordance with UK GDPR & Data Protection Act 2018, and applicable US privacy laws where relevant.
• Implement appropriate technical/organisational security; restrict access to authorised personnel; notify ACSGP without undue delay of material data incidents affecting ACSGP data.

• Comply with applicable health & safety laws and safeguarding duties; risk-assess learning environments.
• Provide reasonable adjustments and accessible materials (Equality Act 2010 / ADA principles).

• Do not sub-contract delivery, assessment or audit activities without prior written ACSGP consent.
• Centre remains fully responsible for acts/omissions of approved third parties and shall ensure they comply with this Agreement.

• Maintain clear, accessible procedures with published timelines (e.g., acknowledge within 5 business days; target resolution within 20 business days).
• Escalate to ACSGP where required; preserve complainant confidentiality where possible; prohibit retaliation.

• Permit ACSGP (or nominees) to monitor and audit activities with reasonable notice; provide requested evidence promptly; facilitate on-site/remote reviews.
• Sanctions may include action plans, enhanced monitoring, suspension, withdrawal of approval, and/or certificate suspension/withdrawal.

• Maintain appropriate insurance (e.g., professional indemnity and public/general liability) with coverage commensurate with activities and local legal requirements; provide evidence upon request.

• Maintain procedures consistent with UK Bribery Act 2010/US FCPA principles; prohibit improper payments and facilitation payments.
• Screen activities for trade/sanctions restrictions (e.g., OFAC/UK sanctions) and comply accordingly.
• Adopt a zero-tolerance approach to modern slavery and human trafficking; maintain supplier due diligence proportionate to risk.

• ACSGP materials (courseware, templates, software, marks) remain ACSGP or licensor IP; licence is limited, revocable and for approved purposes only.
• Protect ACSGP confidential information; use only as necessary to perform under this Agreement.

• Public statements about ACSGP approval/certification must be accurate, current and not misleading.
• Remove or correct any inaccurate claims immediately upon notification by ACSGP.

Neither party is liable for delay or failure due to events beyond reasonable control (including natural disasters, war, strikes, epidemics, government action, outages). Obligations resume when the event ends.

• Each party is responsible for its own acts/omissions. To the maximum extent permitted by law, ACSGP’s aggregate liability under this Agreement is limited to the fees paid by the Centre to ACSGP in the 12 months preceding the event giving rise to the claim (excluding liability that cannot be limited by law).
• The Centre shall indemnify ACSGP against losses arising from the Centre’s breach, negligence, malpractice/ maladministration, misuse of marks or unlawful acts.

• This Agreement commences on approval and continues unless terminated per this clause.
• ACSGP may suspend or terminate for material breach, non-payment, malpractice, reputational risk, legal/regulatory issues or persistent non-conformity.
• On termination, cease use of ACSGP marks, stop new claims and comply with ACSGP directions (including record provision and Learner communications).

ACSGP may update policies and this Agreement to reflect law, accreditation or scheme changes. Material updates will be communicated; continued Portal use after the effective date constitutes acceptance.

This Agreement and any dispute or claim shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction. Where the Centre is domiciled in the United States, the parties may alternatively agree in writing that the law of the State of Delaware and exclusive jurisdiction of Delaware courts shall apply.

Formal notices must be sent by email to the last notified addresses of the parties, or via the ACSGP Portal where expressly permitted. Notices take effect on receipt (or deemed receipt per the Portal notice).

By accessing or continuing to use the ACSGP Centre Portal as an Approved Centre, you acknowledge that you have read, understood and agree to be legally bound by this Agreement. If you do not agree, do not use the Portal.