Quality Management that turns systems into competitive advantage
Quality isn’t only an outcome like customer satisfaction—it’s a managed process you can measure, monitor, and improve at every level: activity → process → system. If you can measure it, you can improve it.
Measure → Improve
Granular to end-to-end
Do more with less
Hit the targets
Quality is a managed, measurable process
At American Certification Services – Global Program (ACSGP), Quality is the discipline of aligning process performance with intended outcomes. Customer satisfaction is important, but it’s an effect—you achieve it by managing the causes inside activities and processes.
Find the steps that drive satisfaction and system performance—then measure, monitor, and improve them.
Set best-intended outputs for each process and track them via inspections, monitoring, audits, feedback, and disruption incidents.
With the right indicators, you hold a knob to tune Quality across activities, processes, and the system— reducing cost while improving performance.
Quality is the ability of a product or service to meet stated and implied requirements. Implied requirements are obvious, context-driven expectations—even if the customer didn’t explicitly ask.
Measure Quality at activity & process levels
Remember: “customers” include internal customers—the next person or function in your workflow. Measuring Quality only at the end result misses the points where it is created (or lost). Quality should be measured at the activity and process levels, long before products/services reach the final customer.
Production is the internal customer of Purchasing. If PO accuracy and on-time delivery aren’t measured, downstream defect rates and delays rise—even if final QA looks fine.
Operations is Maintenance’s internal customer. Poor PM compliance degrades line availability—costs rise, yield falls.
Delivery depends on accurate, usable procedures. If clarity and version control aren’t measured, service variance increases.
Early, activity-level indicators let you prevent defects and delays—improving efficiency and effectiveness where Quality is actually made.
Outperform competitors with less
Eliminate waste and over-control; do more with fewer resources.
Align processes to KPIs and outcomes your customers value.
Consistent delivery builds loyalty and brand reputation.
Clear records from monitoring, feedback, and corrective action cycles.
PDCA thinking embedded across teams and suppliers.
Excellence in Quality lets you win with better value at lower cost.
Audits that target Quality where it matters
Confirm baseline clause compliance (audit-ready foundation).
Is the process cost-right for the risks and outcomes required?
Are intended results achieved with suitable KPIs and monitoring?
Ready to elevate Quality across your system?
Partner with ACSGP to measure what matters, lower cost, and improve results—consistently.